What This Policy Covers and Where It Applies
This privacy policy describes how Betjeli collects, stores and uses personal information when you open an account, make a deposit or withdrawal, or contact support. We gather account registration details including your mobile number and email, payment identifiers tied to bKash, Nagad and Rocket transactions, device
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and browser fingerprints for fraud detection, and session logs that track when you log in and which sections of the lobby you visit. We use this data to verify your identity during withdrawals, process payment instructions, enforce account-security rules, answer support tickets, and comply with anti-fraud
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checks required by our payment processors. We do not sell or rent your information to third parties. Access to personal data is restricted to Betjeli staff who need it to operate accounts, handle payments or resolve disputes. We retain transaction records and account history for as
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long as your account remains active and for a reasonable period afterward to settle any outstanding disputes or chargebacks. If you close your account and request deletion, we will erase personal identifiers within ninety days unless we are required to keep specific records for legal or
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accounting purposes. Cookie files and local-storage tokens help us remember your login state and language preference; you can disable cookies in your browser settings, though some features may not work without them. Availability of our services depends on your local law and the eligible regions from
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which you access the platform; it is your responsibility to confirm that use is permitted where you are located. If you have questions about this policy or want to request a copy of the data we hold, contact our support team through the channels listed in
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the section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.